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The more pools your technician has on his service schedule, the more likely they are to skip your pool. Yes, pool technicians (not the good ones) will skip an account here and there to make up for lost time. When swimming pool companies are in the growing stage of their business, they often have too many pools and not enough employees to accommodate them.
Don’t just assume a technician skipped your pool; always give the service company the benefit of the doubt. However, if you think your weekly pool-cleaning service may have been overlooked, ask the service technician for a drop ticket. Any reputable company should have tickets they can leave on your door that detail the time they were there, chemicals used, condition of pool and services rendered.